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RORO FAQs

What details do I need to provide for quotation?

  • Identity Card (front & back) / company full name and registration number
  • Address of pick up location and deliver location
  • Email and contact number
  • Vehicle Registration Card (front & back)
 

What is the type of documentation required for customs clearance?

  • Identity Card (front & back)
  • Vehicle Registration Card (front & back)
  • Bank Release Letter (for vehicles still under finance)
 

What is the schedule of Vessel departure?

  • There are usually 3 sailings per month, we will provide when quotation made
 

Is my vehicle covered by Marine Insurance?

  • All vehicles will be insured against total loss only
 

Will I be able to claim for loss of any personal items in the vehicle?

  • Customers are advised to remove all personal belongings from the vehicle/s
 

How long does it take for my vehicle to arrive in West/ East Malaysia?

  • 8-13 days start from sailing date. (Public Holiday might cause of delays)
 

When should I make payment?

  • Payment must be made for booking vessel
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